Those 94,000 people will be lucky to receive two bob from that lot. The ACCC is the master of all the faffing around that is done by NBNCo and the phone companies. It's an eternal and perpetual blame game that will simply never end.

What we need is an NBN with the speed it is designed for, ISPs that don't defraud anyone and a "consumer watchdog" (it's a laugh, isn't it) with sharp teeth instead of puppy gums and a slobbery tongue.

I know - it's all wishful thinking.

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A valve a day keeps the transistor away...

ACCC did get a dressing down by the Senate prior to the Banking Royal Commission which really exposed them, and declared that they were asleep at the wheel, like most of the regulators seem to be.

Heads should roll & the ballot box is a good starting point. I.e. we start at the top & cut our way down.

Didn't get an answer to my complaint, so I rang them up. After an hour I got to speak to an Indian who told me I have to get Telstra to contact NBN and have it done.

It's too hot now, so I'll put it off for a couple of months, then I'll see what Telstra thinks about that idea.

That couple of months will still be shorter than the time it'll take for whoever is legally responsible to fix the fault. The trouble is, the way things are structured, no-one really knows who that party is.

Still, the customer service from NBNCo or Telstra is still better than Centrelink so there's always hope.

Marc, the ballot box protest won't work. Both sides of politics have had a go at giving us the NBN and they have both made a right balls-up of it. The sooner it's sold to an ISP or a group of ISPs or floated off, the better it will finally become.

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A valve a day keeps the transistor away...

The best approach in showing both that we have had a gut full of them is to put in a vote for an independent first then who you may tolerate. They may not get in but a huge swing against just might be educational. We really need a third viable party (not on the horizon) Where there is more than two parties all 3+ know they have to work, or they end up in the wilderness.

Unfortunately after years of dysfunctional government, the best we can hope for as punishment is a hostile senate. I am wondering why we need a government seeing they have sold of just about everything we owned. Two parties is a joke: Dumb & Dumber, they will just continue to sell us out.

Yesterday I got a postcard type letter from Telstra at my workshop addressed to "The Occupant" telling me that the copper line connected to my unit will be cut off in two weeks time (which is 18 months since NBN went live in the area). As it happens I don't have a service connected because I don't need a landline there, but it does show that Telstra is monitoring those units in the complex which have not undertaken a port away from copper. I purchased my unit new, so there has never been a service connected to the copper line installed by the developer/builder.

That monitoring by Telstra of NBN cutover progress is possibly happening because I registered the complex on the NBN site a couple of years ago and thus advised NBN how many individual units were there. Otherwise, I don't know how Telstra would know that I exist, so to speak. NBN's database knows how many of the units on site have been cutover and presumably can advise ISPs accordingly. Telstra's own original records ought to show how many lines come from the street to the building but, as per Robbbert's experience, their records are not reliable.

Robbbert: Have you registered your residential address on the NBN site? If so, then I don't know how it has fallen between the cracks, as it were.

My problem now will be that I'm on a corner block, NBN uses one address and Telstra uses the other side. Will they be able to merge up?

Agree with Marc, I will vote for a loony independent rather than a large party.
I just tell the local federal runners to their face they will never get my vote again.
All we have for leaders are a fat fool in power and a little social climbing parasite wannabee.
They cut my pension because of "unintended consequences", well I have long memory fellas.
What reasonable party would cut pensions? answer, the one we have now.


Sorry Brad I think I hi-jacked the thread, i'll try not to do it again!
Fred.

NBN uses one address and Telstra uses the other side

I've read of cases like that when people have a battle with Telstra to get new installations done because of inconsistencies within their address database systems. Telstra was supposed to get that fixed before NBN rollout:

QUOTE: July, 2012: Address and copper asset data that underpins the service qualification systems is stored in several databases, including the Network Plant Assignment Management System (NPAMS) and the Address DataBase of Records (ADBoR).

Telstra said that while the addresses stored in those databases, used to cross-check service qualification requests, are "generally accurate, [they] can suffer from variable quality and consistency as might be expected of any large database compiled over many years".

To combat any inaccuracy between the databases, Telstra is undertaking a "data cleansing" of addresses "on a scale it has not undertaken before". The end result will be an "alignment" of address data in NPAMS, ADBoR and other legacy databases.

If Telstra is using your your correct postal address and the one recognised by the Electoral Commission, then follow this process:

https://www.nbnco.com.au/missingaddress

If Telstra is using the wrong address, then lodge a complaint with Telstra and a case manager will be assigned to it:

https://say.telstra.com.au/customer/general/forms/Email-Complaint

(I always avoided buying a corner block. I am not that fond of mowing nature strips.)

Both Telstra (plus other ISPs) and NBNCo are getting addresses wrong. Where I work there is a lot of confusion over it. The Post Office is supposed to have jurisdiction over physical addressing. There is also supposed to be a protocol over what side of the streets the odds are on, what side the evens are on and in which direction the numbers count up in for north, south, east and west. If all other parties just used that database then there'd be no issues.

As for voting for independents, I never will. Dysfunction in government usually comes from disunity. If the Parliament had any more independents (or halfwits like Clive Palmer) then it'd be worse than it is now. The other issue is government not having control of both Houses. We are seeing the madness of that system here for a long time and only one government has had a majority in both Houses in my living memory - between 2004 and 2007. Governments can be punished if they abuse that but when a government can't get legislation through, in my view that is an erosion of democracy.

EG: The NSW Legislative Council is obliged to pass money bills under the Constitution, so that mechanism blocks an Upper House where a Government doesn't have a majority from obstructing supply. If that was mirrored in the Commonwealth Constitution then the Senate would not be able to block a lot of the legislation that goes through, which is required when the Government is seeking to fund whatever programme it is trying to kick start. We are seeing the same obstructive madness in the US Government at the moment - where Donald Trump is being blocked from honouring an election promise to beef up border protection.

As for the NBN itself, I've always thought that the traditional telephone network should have been kept as is. It worked well and aside from flooded junction boxes and a massive loss of staff from Telstra There were rarely problems. More to the point, if there was a blackout at either end, the phone still worked because the power for the phone came from the exchange.

Data should have been shifted to a separate fibre network which should have been programmed to eventually reach every single household, just as the phone network does, perhaps with a high speed satellite service available to the most remote areas.

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A valve a day keeps the transistor away...

I'll explain the address situation so you can understand what a mess it really is.

When I bought this place the address was for the major street. In 1992, the council said that since the house faces the minor street, the address is now changed to that side. But, the postie didn't like that idea, and refused to give me my mail addressed to the minor street. Luckily I hadn't changed any bills, so I left them at the original address, and sometimes the mail even arrived. Eventually, as technology progressed, I got sick of missing mail and switched everything I could to email.

So, NBN used council records and got the new address. Telstra still has the old address. I don't know what kind of database fixes are going to discover that both addresses are the same place.

Telstra still has the old address.

In that case, give this procedure a go: https://say.telstra.com.au/customer/general/forms/Email-Complaint

Nothing to lose.

Thanks. What I'll do is when the weather becomes more reasonable, I'll go to the Telstra store at Parramatta Westfield, explain the situation, and arrange to get put onto NBN. If problems are encountered, then I'll use that form. Who knows, it might work out seamlessly ... although I doubt it given what's happened so far.

I'll go to the Telstra store at Parramatta Westfield

Good luck with that. These days their stores are staffed with mobile phone salespeople. It's been my experience that their store staff know absolutely nothing about landline accounts and will refer you to their support centre. Seriously, I'd file a complaint online instead. That way it will be directed straight to the people who handle such issues.

Funny thing about that, the last few times I have been in a Telstra store I received tremendous service.

That is the Seven Hills shop in the Seven Hills shopping centre, Sydney NSW.
When my Telstra G4 wireless dongle failed I went to the shop and made whimpering noises. A lovely little girl (they all seem about 10 year olds to me) sat me down got a new dongle from stock, plugged it into my laptop and booted the dongle up, installed the whatsything and made sure it worked ok and I could work it and it was no charge.

Next time in there was an overcharge on an account I had discontinued a year ago, a 10 year old boy looked up my account and said thats crap, they have kept billing you even though the account does not exist! He went tappety tap on the keyboard made sure only the accounts I wanted alive were alive and promised I would receive the payment back as a credit. Result: free phones for a couple of months until the credit was used up.

Lastly my Dumbphone went ape all locked up with some spammer and rebooting it would not fix it. Back to the store with whimpering noises (i'm a pensioner and don't understand these new fangled things etc) a 12 year old girl had a look, blinked, plugged it into some box and on her keyboard contacted it (don't ask me) and got its attention and booted it again and presto back to normal. She hands it back, there you go all good see ya. No charge.

It does not get better than that.

I do not ever ring Telsta service on the phone now if I can help it. All you get is Mary in Malaysia or Philip in Peru who cant fix anything and not worth a squirt of piss. (have I fixed your problem sir? NO THE XXXXXXXXXXXXXXXXXING PHONE STILL DOES NOT WORK!)

I don't know if the Telstra Shop will be same the next time, did I get lucky and strike people that knew what they are doing?

Fred.