The fine print probably states that they don't guarantee to provide any service at all.

The big print says they do not provide any decent service with Mobile & NBN around here. They know its second rate & unreliable & underperforming have no intention (& I have that in writing from Telstra) of fixing it anytime soon or ever) & want to charge more for it.

Telstra is probably waiting for a handout under the mobile blackspots programme.

Not from the way the conversation went nor the paperwork along with the gung ho, don't care announcement's from the NBN boss, another along with several government do nothing departments that need a shake up & getting rid of along with the current batch of non performers we elected on both sides.

They seem to want to do all sorts of shenanigans, to cover up their inability to govern, probably as they have sold everything & we no longer own it.

Some more lunacy from NBN Co.

I volunteer at a local FM Community radio station and for the past almost 3 years due to a forced relocation of the studio we have had to rely upon an Internet connection to get the stereo signal to the transmitter some 3kms away.
The Internet connection is with iiNet and ADSL 2 (JUST) as the speed on the uplink is incredibly slow and at times our audio getting to the transmitter stutters as the link degrades.
This service along with the studio phone is over a Telstra copper pair. Telstra used to have a burglar alarm for the hall working over the same 2 pair cable. That is now handled by a radio link to Telstra SNP Monitoring.

NBN have arrived and all around the studio location people are swapping over so we figured that with now only 500M of copper instead of almost 3kms of copper we would be better off to make the move as we also intend to implement Internet Streaming.

We applied to iiNet to switch to NBN only to be told that we CAN have NBN into the transmitter site BUT we cannot have NBN at the Studio end. That end MUST be fed via satellite as NBN says NO CABLE at the Studio site.

Well I would like to know just what it is we are currently working on NOW??? IF it aint copper then what the hell is it??

Seems NBN Co use Google Maps to plot our position and because the premises we are in is part of an under utilised hall in a Council Reserve which is quite large Mr Google Maps plots us slap in the middle of that reserve and NBN Co promptly says NO CABLE = NO Service unless Satellite which is not able to handle our upload data.

Despite repeated requests by iiNet to the clowns at NBN Co advising of the fact that COPPER Does in fact exist to the premises as an existing service with ADSL NBN Co still says NOPE.

I think this case is headed to the local Federal Member and or the TIO.

As an ex Telstra employee I simply cannot believe that NBN Co can be so dumb NOT to take advice that iiNet Does have a customer in that reserve working on Copper & just update their idiot maps.

Am I being illogical here??

Lindsay

Here we go: "Telstra is preparing to buy NBN - but not before huge hit to taxpayers"

https://www.smh.com.au/business/companies/telstra-is-preparing-to-buy-nbn-but-not-before-huge-hit-to-taxpayers-20181017-p50a5t.html

Had NBN cutover done the security system's phone line at my workshop's complex on Friday. Cutover itself went pretty smoothly and so it should as it was simply a case of jumping the MDF after finding a spare pair on the pillar up the road. The biggest hassle was getting NBN staff to recognise the address because no individual unit is attached to what is common property.

However, on the home front, I note that NBNCo has slipped my connection date until April-June 2019. Maybe during that wait I should call them back to fix up the crappy conduit job they did (see previous post on that).

The fine print probably states that they don't guarantee to provide any service at all.

I am not sure if this applies to their NBN plans but for ADSL, TPG forces its customers to sign away their rights under the Commonwealth Government's Customer Service Guarantee so they can provide competitive pricing. The short version of this story is that if nothing goes wrong during the contract period then no problem but if there is an issue, TPG can wait for an eternity to fix a customer's problem and still charge the monthly fee.

I don't know if this is legal or not but I guess a company can do whatever they want until someone hires a solicitor to take them to court for it. I also don't know of any other ISP that offered their services on those terms and I've been with quite a few over the years.

Okay, today I was house-sitting for friends who are overseas and needed someone to be home at their townhouse when the NBN guy arrived. Up fronts a heavily accented guy talking all the time on his phone to an Indian woman in a 'help centre'. After a cursory search he was unable to locate the HFC cable allegedly already installed weeks ago by "someone" and so that was the end of that. I asked him if he had any type of cable locating equipment in his van and he looked at me as if I was speaking a foreign language.

What a stark contrast from the Asian looking but Aussie accented tech who did the job referred to in #172 above. I guess it comes down to which of the contractor firms gets assigned to your premises by your ISP.

So, job re-booked for after Christmas. Hopefully they'll send somebody more clued-in next time.

Just checked my situation on the NBN site, it now says I'm ready to connect.

Guess what? They still haven't finished the wiring here. I've never seen anyone, received no mail, nothing has changed.

Incompetence and more incompetence.



I decided to enter a complaint from their website, as I don't want to get cut off. Morons.

I don't want to get cut off.

If you haven't already, one thing you might also like to do is register your address on the NBN site. I did that for the workshop complex because we had fire, lift and security landlines that needed to be ported, but you can register residential addresses, too.

The hardest copper line to port was the security line because it needed NBN involvement. (Fire and lift were changed to wireless by the respective contractors). Telstra kept sending us letters us about getting that security line ported to NBN or it would be cut off in February.

Just checked my connection date on the NBN site for Toongabbie nsw, now its april-june 2019.
Seems to slip back from year to year, I reckon they have given up.
I could be dead by then!

The copper line adsl service is now patchy and slow but the wireless 4G network access is dead reliable and quick enough for me.
My phone and laptop dongle just work fine where ever I am in Sydney and up at our mountain retreat in Springwood

Guess we will just use 4G wireless when they cut the copper so putting the street to house cable in at Toongabbie was a waste of time.
That cable is connected to the telstra pit outside and that pit hooks up to the 1940's lead covered bundle from the Pendle Hill exchange on the main road 50m away. That should give lightning fast speed ………….not.

Fred.

ASE boxes on fire indicator panels previously had a GSM link for the primary and a landline for the secondary but it is now possible to get a model with two GSM links and it is the norm to insert a SIM card from one network for the primary but use a SIM card from a different network for the secondary. Both links need to be active to be compliant.

Dallas Delta make lift phones that include a GSM link. Chances are, both of the above is what your complex now has. One can get EFTPOS machines that have GSM links and these have been around for a while now. Security is a little harder, as there is a standard protocol that alarm systems communicate with monitoring companies with. The alarm still needs to 'dial' a number too, unless the communication goes over the Internet instead.

At work, I don't have to worry about any of this because it all dials out through our PABX - a telephone exchange just slightly smaller. It can handle digital or analogue lines. Phones are generally digital and fax, EFTPOS, security, etc are on analogue lines.

Yes, the ASE was changed to a dual GSM. Now has two antennas. Schindler installed its own emergency phone solution (Ahead TeleAlarm - a Huawei product) in the lift. Security is via Internet.

QUOTE: People who are experiencing slow NBN are being encouraged to ask their service providers for refunds by the consumer watchdog.

In 2017, the Australian Competition and Consumer Commission found about half of NBN customers connected with fibre-to-the-node could not get the fastest two speeds.

Eight service providers, including Telstra, Optus and TPG, admitted they likely made false or misleading representations about connection speeds certain NBN customers could experience. The retailers had been selling plans with maximum speeds when in reality, due to technological limitations, consumers simply could not get those speeds.

The ACCC accepted undertakings from those retailers that more than 142,000 affected customers - 42,000 from Telstra alone - and would offer them solutions including moving to a lower speed, cheaper plan, or leaving their contract altogether.

However, ACCC acting chair Mick Keogh said about 94,000 customers are yet to receive a refund for their slow NBN.