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Return to top of page · Post #: 16 · Written at 5:52:37 PM on 18 October 2023.
	GTC Location: Sydney, NSW Member since 28 January 2011 Member #: 823 Postcount: 6692
QUOTE: Aussie Broadband was the result of the amalgamation of Wideband Networks Pty Ltd and Westvic Broadband Pty Ltd, both of which had been trading since 2003. Wideband Networks Pty Ltd was formed by now Managing Director Phillip Britt and Chief Technical Officer (CTO) John Reisinger. Aussie Broadband is the fifth largest connector of new NBN connections in Australia. -- Wiki From LinkedIn ... Phillip Britt: Managing Director Aussie Broadband · Full-time Jul 2008 - Present · 15 yrs 4 mos Morwell, Victoria, Australia Director Communications Alliance Ltd Dec 2020 - Present · 2 yrs 11 mos Managing Director Wideband Networks Pty Ltd · Full-time Nov 2003 - Jun 2008 · 4 yrs 8 mos Morwell, Victoria General Manager Network Operations Datafast Telecommunications Ltd Jun 2000 - Dec 2002 · 2 yrs 7 mos Melbourne, Australia John Reisinger: Chief Technical Officer Aussie Broadband Jan 2016 - Present · 7 yrs 10 mosJan 2016 - Present · 7 yrs 10 mos Network Operations Manager Aussie Broadband Jul 2008 - Jan 2016 · 7 yrs 7 mos Co-Founder Wideband Networks Jan 2004 - Jul 2008 · 4 yrs 7 mos

Return to top of page · Post #: 17 · Written at 5:37:23 AM on 19 October 2023.
	Brad Administrator Location: Naremburn, NSW Member since 15 November 2005 Member #: 1 Postcount: 7311
Classic case: service-wise, every 'brand' taken over by acquisitive TPG went to the dogs. TPG itself lost its way many years ago. Going back about four years, when this website was pretty much uncontactable more than 50% of the time was when TPG refused to repair faulty DSL connections, as they tried to push its customers onto its FTTB network. I would have gladly shifted except TPG had stopped offering static IP addresses as well. Down the track, when I shifted home, things got sorted out and as far as Internet connections go, I've been fine, save for the occasional and understandable niggle. I'm on Superloop, which competes with Aussie Broadband for ex-Telstra/TPG/Optus customers who want more connectivity and less BS. When companies become big they have the economies of scale to be able to afford to ditch their customer service practices that got them big in the first place and they can afford to trash their brands. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ A valve a day keeps the transistor away...

Return to top of page · Post #: 18 · Written at 3:57:30 PM on 19 October 2023.
	GTC Location: Sydney, NSW Member since 28 January 2011 Member #: 823 Postcount: 6692
When companies become big they have the economies of scale to be able to afford to ditch their customer service practices that got them big in the first place and they can afford to trash their brands. It depends entirely on their management. What was left of Telstra's service reputation partially restored by David Thodey was wiped out by the Three Amigos: El Troppo Trujillo, Phat Phil and the Other Guy. El Troppo came to Oz with a reputation for driving up share price at the cost of investment and customer service, but yet the dopey government hired him. ¡Ay, caramba!

Return to top of page · Post #: 19 · Written at 10:45:16 PM on 19 October 2023.
	Brad Administrator Location: Naremburn, NSW Member since 15 November 2005 Member #: 1 Postcount: 7311
The other bloke was Greg Winn. The Three Amigos wiped out Telstra's reputation and at that time, Telstra had by far the highest pricing and barbaric vertical integration policies in the utility's history. David Thodey actually came after Sol bailed and corrected many of Sol's mistakes. The other two clowns didn't wait to be sacked. They went with Sol. The biggest laugh was Sol not being aware of the company he was about to lead - referring to it as "the little Aussie telco" when news broke in the US about his pending shift down under. Telstra was valued at $130bn at that time and Sol cut that in half during his tenure. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ A valve a day keeps the transistor away...

Return to top of page · Post #: 20 · Written at 9:41:19 PM on 30 October 2023.
	Robbbert Location: Hill Top, NSW Member since 18 September 2015 Member #: 1801 Postcount: 2018
Had a number of error 500's today.

Return to top of page · Post #: 21 · Written at 11:11:58 PM on 30 October 2023.
	GTC Location: Sydney, NSW Member since 28 January 2011 Member #: 823 Postcount: 6692
I have had timeouts too, and a period when isitdownrightnow.com said it was unreachable.

Return to top of page · Post #: 22 · Written at 9:50:45 PM on 2 November 2023.
	GTC Location: Sydney, NSW Member since 28 January 2011 Member #: 823 Postcount: 6692
Lots of protracted timeouts and 500 errors here. Brad, maybe reboot that modem. Just maybe it's contributing to this problem?

Return to top of page · Post #: 23 · Written at 6:00:16 AM on 3 November 2023.
	Brad Administrator Location: Naremburn, NSW Member since 15 November 2005 Member #: 1 Postcount: 7311
It's just the server having one of its hissy fits. I've rebooted it and hope this will settle it down a bit. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ A valve a day keeps the transistor away...

Return to top of page · Post #: 24 · Written at 2:28:40 PM on 5 November 2023.
	Robbbert Location: Hill Top, NSW Member since 18 September 2015 Member #: 1801 Postcount: 2018
Unable to connect yesterday due to continual error 500, however I see many new posts today. Shrug?

Return to top of page · Post #: 25 · Written at 7:23:24 PM on 5 November 2023.
	Ian Robertson Location: Belrose, NSW Member since 31 December 2015 Member #: 1844 Postcount: 2375
I go away and do something else, come back and it's OK.

Return to top of page · Post #: 26 · Written at 1:46:07 PM on 8 November 2023.
	Tallar Carl Location: Latham, ACT Member since 21 February 2015 Member #: 1705 Postcount: 2158
Thankfully this isn't on Optus lol.

Return to top of page · Post #: 27 · Written at 3:36:22 PM on 8 November 2023.
	Brad Administrator Location: Naremburn, NSW Member since 15 November 2005 Member #: 1 Postcount: 7311
This is what Optus CEO, Kelly Rosmarin, had to say this afternoon when the system was back online:- I believe at Optus we are a customer champion, and we go to great lengths to give our customers great value for money, excellent service and coverage and unique features they can’t get anywhere else. https://www.smh.com.au/national/australia-news-live-rba-lifts-interest-rates-to-4-35-per-cent-pm-meets-with-chinese-premier-20231107-p5eiag.html What an absolute crock of shit - pardon the Hogg Latin. The company I work for is an Australian-owned multinational bluechip and every Australian facility owned by this company was offline since 04:00 this morning up until a couple of hours ago. I am not authorised to comment on behalf of that company but I will say this, representing only myself, if this sanctimonious hubris from Optus continues there is a good chance it will become a customer backwater like Vodafone did about ten years ago. Fair enough - sometimes things break - and I accept that but what doesn't wash is someone from a company's upper echelon coming out and sprouting rubbish like this without even a thought of offering its subscribers some sort of recompense. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ A valve a day keeps the transistor away...

Return to top of page · Post #: 28 · Written at 8:04:17 PM on 8 November 2023.
	Marcc Location: Wangaratta, VIC Member since 21 February 2009 Member #: 438 Postcount: 5267
One has to wonder about Floptus. They put a tower up around the hypotenuse of a1mile by one mile triangle plus half the same distance, you can see it, but not the signal. I am speculating that the NE & SE radiators look to the profit and the one my side is for aesthetics and to make it all look even.

Return to top of page · Post #: 29 · Written at 8:52:47 PM on 8 November 2023.
	Robbbert Location: Hill Top, NSW Member since 18 September 2015 Member #: 1801 Postcount: 2018
I don't use optus for anything so the outage was only a matter of mild curiosity. I noticed on the TV that the optus spokepersons either had no idea what the problem was or didn't want to divulge it. By saying it's a "deep network problem" means they don't expect anyone to understand the technical mumbo-jumbo. The spokespersons most likely wouldn't have understood it themselves. So, the question is, did someone do an upgrade that broke? or did someone do a stupid mistake (you're fired)? or was it just equipment failure? or was it a hack? Will we ever find out? It was funny on the ABC when the optus woman said "we have multiple levels of redundancy in case anything goes wrong", so the interviewer said "if that's the case, why did it stop working?" Ummm... talk about foot in mouth.

Return to top of page · Post #: 30 · Written at 3:52:54 AM on 9 November 2023.
	Brad Administrator Location: Naremburn, NSW Member since 15 November 2005 Member #: 1 Postcount: 7311
When an ABC journo asks a question that makes sense, it'll catch anyone off guard. That said, it does appear that a "change" rather than an "upgrade" occurred and that may end up being the cause. All networks do have single points of failure somewhere and this is where human error will end up being noticed. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ A valve a day keeps the transistor away...

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