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 Don't use TOLL Couriers!
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 Return to top of page · Post #: 1 · Written at 10:48:18 PM on 18 July 2018.
GTC's avatar
 GTC
 Location: Sydney, NSW
 Member since 28 January 2011
 Member #: 823
 Postcount: 6010

I dislike dealing with sellers who insist on using couriers for non-urgent shipments. I'd much rather collect stuff from my PO box via tracked mail.

I've bemoaned the quality of the couriers used by Australia Post a number of times in the past, but after today Toll Couriers make them look good.

Yesterday a Toll courier arrived during (of course) the hour that I was away from the house and left a 'Sorry We Missed You' card as the seller requires a signature. So, I go online and redirect the delivery to the closest Toll Alternative Collection Point which happens to be a newsagency. Toll states that it would be delivered there by 2pm the next day (i.e. today, 18th). It wasn't. I rang Toll asking what's going on. The Filipino call taker says "It's on the truck for delivery and will be there within the hour". It wasn't, so I call back and the Filipino call taker says "It's on the truck for delivery and will be there within the hour".

Having heard that before I request to be put into contact with someone from Toll in Sydney. Eventually I get a call from Toll Depot and the long and short of it is that my package is in the hands of a casual driver whose contact details the Depot does not have (!!!).

So, apparently Toll gleefully assigns deliveries to anyone who turns up with a truck and waves them goodbye. You might well imagine what I had to say to this guy about that. He apologised profusely and promised that the Depot Manager would call me back. No such call came.

Beyond a joke.


 
 Return to top of page · Post #: 2 · Written at 12:58:00 PM on 19 July 2018.
Brad's avatar
 Administrator
 Location: Greenwich, NSW
 Member since 15 November 2005
 Member #: 1
 Postcount: 6348

I generally don't like them because of the attitude of the drivers. They think they own the road and can park where they please. Where I work, we have a loading dock that is available for the use of drivers wanting to leave deliveries and they sometimes fight over space and how long each other takes, and who's more important and who's short on time, etc.

One of the problems is that most of the drivers are sole traders who buy a van, have it decorated in the carrier's livery and operate as a franchisee. They most likely are not on good money so the pressure is on to delivery as many kg of stuff as possible. Sometimes I wonder whether I should feel sorry for them or not. At the end of the day, that is the profession they chose so like any job they need to take the good with the bad. Driving a truck ain't hard.


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A valve a day keeps the transistor away...

 
 Return to top of page · Post #: 3 · Written at 1:36:33 PM on 19 July 2018.
Ian Robertson's Gravatar
 Location: Belrose, NSW
 Member since 31 December 2015
 Member #: 1844
 Postcount: 1904

Not all experiences are bad.

Earlier this week I bought some parts from Element 14, ordered them on line at 5:20pm.
The next morning at 8:30 they were on the front desk.

Courier? Toll


 
 Return to top of page · Post #: 4 · Written at 8:35:30 PM on 19 July 2018.
GTC's avatar
 GTC
 Location: Sydney, NSW
 Member since 28 January 2011
 Member #: 823
 Postcount: 6010

They texted me this morning that the package was ready for collection, and it was.

The fact that Toll, by their own admission, didn't have a contact number for the 'casual' driver is laughable. Toll is on my banned list.

In my experience, regular drivers for DHL etc, have their own territory. Element 14 doesn't require a signature, so there's no frigging around arranging re-deliveries, which for me is the worst part of courier delivery, apart from carding me instead of knocking while I am actually at home (Australia Post).

.Brad, for me the driving isn't the issue, it's the actual delivery process. I've said here before that twice AusPost drivers have carded my letter box with no attempt to deliver while I watched them from an upstairs window. Card and Run. To do that they must have had the cards already written out before they arrived.


 
 Return to top of page · Post #: 5 · Written at 4:54:15 PM on 21 July 2018.
Irext's avatar
 Location: Werribee South, VIC
 Member since 30 September 2016
 Member #: 1981
 Postcount: 399

Yes I've collared one of the Aus Post guys putting the card in the letter box while I was home. He insisted he had rang the doorbell. He hadn't. I reckon it's because they get paid per delivery and it doen't matter whether the goods are actually delivered or not just as long as they can allege they tried. It's much quicker to drop a letter in the mailbox than knock on a door so they appear to have done more deliveries to their bosses. That's my theory.


 
 Return to top of page · Post #: 6 · Written at 8:07:15 PM on 21 July 2018.
Brad's avatar
 Administrator
 Location: Greenwich, NSW
 Member since 15 November 2005
 Member #: 1
 Postcount: 6348

A lot of the parcel delivery drivers for Australia Post are contractors on a similar deal to those who operate on behalf of courier companies. You'll recognise them as their vans are a bit more clapped out than the ones owned by the Post. They don't get paid for delivering anything, just driving to the address. Leaving a card earns them the same money as actually doing what they are supposed to be doing, so they take the path of least resistance.

This is ultimately what happens when government commissions become corporations. Service and quality drops and the madness increases. We've seen it with Telstra, Commonwealth Bank, Qantas and the ABC.


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A valve a day keeps the transistor away...

 
 Return to top of page · Post #: 7 · Written at 9:30:31 PM on 21 July 2018.
GTC's avatar
 GTC
 Location: Sydney, NSW
 Member since 28 January 2011
 Member #: 823
 Postcount: 6010

It's much quicker to drop a letter in the mailbox than knock on a door so they appear to have done more deliveries to their bosses.

Yep, and in my case when I went to collect the local post office's back room was full to overflowing such that larger parcels were sitting on the floor on the customer side of the counter. I recounted my experience to the clerk and she just rolled her eyes as if it's a daily thing for them.

The stupidity of the whole thing is sellers -- especially overseas ones -- insisting on shipping via courier to a street address when there's a very high chance that no one will be at home to collect during the daytime. Many refuse to accept PO boxes as delivery addresses.

I had a good experience last week with an item shipped from the UK via FedEx although I gave my PO box (and thus I did not expect a courier to be used in that case). It turns out that apparently the AusPost distribution centre will accept a FedEx delivery as long as my PO box settings allow AusPost to 'sign' for me, which was done on Friday and I'm expecting it to be in my box on Monday. Locally, only StarTrack couriers (owned by AusPost) will deliver to my PO box.


 
 Return to top of page · Post #: 8 · Written at 9:35:02 PM on 21 July 2018.
GTC's avatar
 GTC
 Location: Sydney, NSW
 Member since 28 January 2011
 Member #: 823
 Postcount: 6010

We've seen it with Telstra, Commonwealth Bank, Qantas and the ABC.

Add to that list Ausgrid which has become very difficult to deal with since half of it was leased for 99 years to China by the NSW government.


 
 Return to top of page · Post #: 9 · Written at 10:02:48 PM on 21 July 2018.
Brad's avatar
 Administrator
 Location: Greenwich, NSW
 Member since 15 November 2005
 Member #: 1
 Postcount: 6348

Many refuse to accept PO boxes as delivery addresses.

I refuse to buy off these people unless under very exceptional circumstances - such as if the product is something I want badly and it is very cheap.

Once, I purchased a good bike headlamp off a seller who did not disclose their unwillingness to post the item to a PO box until after the sale and I refused to pay him and bought a similar model off another seller. By the time the first seller lodged a non payment application against me I already had the item from the second seller. When I explained the lack of disclosure on the part of the first seller and then advised Ebay to inspect my feedback (100% positive) to the dismal feedback (around 87%) for the seller they reversed the non-payment strike against me and removed the power seller badge from the seller's account.

Bottom line is, some people just don't deserve to own a computer or connect to the Internet.

On the subject of "very exceptional circumstances", one of these times was the purchase of a 300W folding solar panel for running my Waeco fridge when I go camping. That panel couples to a 150AH battery and they keep the fridge going pretty much indefinitely, along with a few LED camping lights, phone charger and laptop.

To the seller's credit, the solar panel is good quality, aside from the crocodile clips, which I have replaced with better ones from Jaycar. The panel was also sent within a few days of payment. The one downside to this transaction was the moronic courier driver. I can't remember the courier responsible as the driver was in a Thrifty truck but he not only got the delivery address wrong, when he stopped and rang me to drop off the item he told me that I had to come and get it from where he'd stopped, which was at the property next door to where I worked.

I wanted the item and don't see the point in engaging in pointless arguments so I went over, signed for the item and collected it and as soon as it was in my possession I unloaded on the D/H bigtime. I gave him plenty of stick with a raised voice and then I rang up his company and gave it to them too.

The seller got positive feedback though. He didn't do anything wrong and a solar panel that size can't be posted. These companies need to stop hiring lazy bludgers who do not care about their customers.


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A valve a day keeps the transistor away...

 
 Return to top of page · Post #: 10 · Written at 6:11:18 PM on 28 August 2018.
Aurther Dungar's Gravatar
 Location: Brisbane, QLD
 Member since 8 July 2018
 Member #: 2263
 Postcount: 11

I get a lot of stuff deleivered,
By many different carriers,
Toll is among them,
And my experiences have been exactly the opposite,
Good outstanding service,
I have had some pretty poor service from Aust Post,
But I would say all industrys have some good and some bad,
But to say they are all bad because of the one bad one
is simpy NOT fair and not the Australian way,
You don't tar all with the same brush so to speak !
So I call [comment edited]!


 
 Return to top of page · Post #: 11 · Written at 7:02:54 PM on 28 August 2018.
Tallar Carl's avatar
 Location: Latham, ACT
 Member since 21 February 2015
 Member #: 1705
 Postcount: 1574

Sorry Guys I have the same issue as well. I have complained directly to Australia post on three different occasions. Actually seeing the delivery person come to the door and and knock, I yelled out I will be there in a second I get to the door only to see them drive off and there is a card in my door. This happens a lot . Less so with couriers though .


 
 Return to top of page · Post #: 12 · Written at 2:06:44 AM on 29 August 2018.
Robbbert's avatar
 Location: Sydney, NSW
 Member since 18 September 2015
 Member #: 1801
 Postcount: 1379

My ongoing problem with Australia Post is mail just getting lost in the system - it never turns up.

This is why I have switched over everything I could to email.

But, you can't send parcels via email, and also some neanderthal organisations (such as the Tax Office) have never heard of email.

As far as parcels go, even if I'm not at home they leave the parcel on the front porch. I suppose someone could steal it, but that's not really a problem around here.


 
 Return to top of page · Post #: 13 · Written at 8:58:45 AM on 29 August 2018.
STC830's Gravatar
 Location: NSW
 Member since 10 June 2010
 Member #: 681
 Postcount: 941

"organisations (such as the Tax Office) have never heard of email."

I have a mygov account from which I receive communications from Centrelink, ATO and one other I can't remember off the top of the head. An account to receive communications for each organisation has to be set up. Then they email you when they have something.

The login to mygov requires a phone messaged code as added security to the usual password.

There may be some communications that need to be snail mailed by law if they need a signature.


 
 Return to top of page · Post #: 14 · Written at 1:05:15 PM on 29 August 2018.
Robbbert's avatar
 Location: Sydney, NSW
 Member since 18 September 2015
 Member #: 1801
 Postcount: 1379

Unless there's been a recent change, the ATO won't send tax assessments via email, which is all I'm after.


 
 Return to top of page · Post #: 15 · Written at 3:05:31 PM on 29 August 2018.
STC830's Gravatar
 Location: NSW
 Member since 10 June 2010
 Member #: 681
 Postcount: 941

I didn't make clear that communications aren't sent by email; only the notification that it is ready to be looked at in mygov. Then you download it directly and print/save if needed, after logging in and verifying identity with the texted code.

I got my last tax assessment by snail mail so you are right, it is an exception. This means the tax file number is sent by snail mail so it can be stolen which is not good from an identity theft point of view.


 
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